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Privacy Policy

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Client Health Information As per 45 CFR 164.520, this Notice of Privacy Practices (the Notice) describes how medical information about clients may be used or disclosed and how clients can access this information. Clients personal health record contains private and confidential information about you and your health. Both State and Federal laws protect the confidentiality of this information. Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) includes any individually identifiable health information. PHI relates to clients past, present or future physical or mental health or condition and any related health care services.

How We May Use and Disclose Health Information About Clients

Below are examples of the uses and disclosures that we may make of client Protected Health Information (PHI). These examples are not exhaustive but simply describe the uses and disclosures that may be made.

Uses and Disclosures of PHI for Treatment, Payment and Health Care Operations

Treatment – Client PHI may be used and disclosed by clients physician, counselor, our program staff and others outside of our program that are involved in clients care for the purpose of providing, coordinating or managing clients health care treatment and any related services. Example: Clients care while with us may require coordination or management from a third party, consultation with other health care providers, or referral to another provider for health care treatment. Additionally, we may disclose clients protected health information to another physician or health care provider who becomes involved in clients care.

Payment – With client authorization, we may use and disclose PHI about clients so that we can receive payment for the treatment and services provided to clients from client insurance or other payor sources. Example: We give information about clients to client health insurance, so it will pay for client services.

Healthcare Operations – We may use and share client health info to run our business, improve client care, and contact clients when necessary. This may include quality assessment activities, employee review activities, licensing, and conducting other business activities. Examples: using a sign-in sheet where clients will be asked to sign your name and indicate your physician, counselor or staff. We may share client PHI with third parties that perform various business activities for us, such as a billing company. Also, we may contact clients by phone to remind clients of appointments or to provide clients with additional information regarding your treatment or other health-related benefits.

Special Rules Regarding Disclosure of Behavioral Health, Substance Abuse, and HIV- Related Information: For disclosures concerning protected health information relating to care for psychiatric conditions, substance abuse or HIV-related testing and treatment, special restrictions may apply.

  • HIV-Related Information: We may disclose HIV-related information as permitted or required by State law. For example, clients HIV-related information, if any, may be disclosed without clients authorization for treatment purposes, certain health oversight activities, pursuant to a court order, or in the event of certain exposures to HIV by personnel of the company, another person, or a known partner (if certain conditions are met).
  • Minors: We will comply with State law when using or disclosing protected health information of minors. For example, if clients are an un-emancipated minor consenting to a health care service related to HIV/AIDS, venereal disease, abortion, outpatient mental health treatment or alcohol/drug dependence, and clients have not requested that another person be treated as a personal representative, clients may have the authority to consent to the use and disclosure of client health information.

Other Uses and Disclosures That Do Not Require Clients Authorization

Required by Law

We may use or disclose client PHI to the extent that the use or disclosure is required by law, made in compliance with the law, and limited to the relevant requirements of the law. Clients will be notified, as required by law, of any such uses or disclosures. Under the law, we must make disclosures of your PHI to clients upon your request. In addition, we must make disclosures to the Secretary of the Department of Health and Human Services for the purpose of investigating or determining our compliance with the requirements of the Privacy Rule.

Health Oversight

We may disclose PHI to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies and organizations that provide financial assistance to the program (such as third-party payors) and peer review organizations performing utilization and quality control. If we disclose PHI to a health oversight agency, we will have an agreement in place that requires the agency to safeguard the privacy of client information.

Public Health

We may use or disclose client PHI for public health activities to a public health authority authorized by law to collect or receive such information for the purpose of preventing or controlling disease, injury, or disability, or if directed by a public health authority, to a government agency that is collaborating with that public health authority. In certain circumstances outlined in the Privacy Regulations, we may disclose client PHI to a person who is subject to the jurisdiction of the Food and Drug Administration with respect to the reporting of certain occurrences involving food, drugs, or other products distributed by such person. In certain limited circumstances, we may also disclose client PHI to a person that may have been exposed to a communicable disease or may otherwise be at risk of spreading or contracting such disease, if such disclosure is authorized by law. For example, we may disclose PHI regarding the fact that clients have contracted a certain communicable disease to a public health authority authorized by law to collect or receive such information.

Medical Emergencies

We may use or disclose client protected health information in a medical emergency situation to medical personnel only. Our staff will try to provide clients a copy of this notice as soon as reasonably practicable after the resolution of the emergency. Child Abuse or Neglect. We may disclose client PHI to a state or local agency that is authorized by law to receive reports of child abuse or neglect. However, the information we disclose is limited to only that information which is necessary to make the initial mandated report.

Deceased Patients

We may disclose PHI regarding deceased patients for the purpose of determining the cause of death, in connection with laws requiring the collection of death or other vital statistics or permitting inquiry into the cause of death.


We may disclose PHI to researchers if:

(a) an Institutional Review Board reviews and approves the research and a waiver to the authorization requirement;
(b) the researchers establish protocols to ensure the privacy of client PHI;
(c) the researchers agree to maintain the security of client PHI in accordance with applicable laws and regulations; and
(d) the researchers agree not to re-disclose client protected health information except back to the company.

Criminal Activity on Program Premises/Against Program Personnel

We may disclose client PHI to law enforcement officials if clients have committed a crime on program premises or against program personnel or its agents. Court Order. We may disclose client PHI if a court of competent jurisdiction issues an appropriate court order and the disclosure of PHI is explicitly permitted under Federal and State law.

Interagency Disclosures

Limited PHI may be disclosed for the purpose of coordinating services among government programs that provide mental health services where those programs have entered into an interagency agreement.

Public Safety

If clients are in a mental health treatment program only, we may disclose PHI to avert a serious threat to health or safety, such as physical or mental injury being inflicted on clients or someone else.

Specialized Government Functions

If clients are or have been a member of the U.S. Armed Forces, we may disclose client PHI as required by military command authorities. We may disclose client PHI to authorized federal officials for national security and intelligence reasons and to the Department of State for medical suitability determinations.

Family and Friends

We may disclose health information about clients to your family members or friends if we obtain clients verbal agreement to do so or if we give clients an opportunity to object to such a disclosure and clients do not raise an objection. We may also disclose health information to clients family or friends if we can infer from the circumstances, based on our professional judgment that clients would not object. For example, we may assume clients agree to our disclosure of client personal health information to clients spouse when clients bring their spouse into treatment center or while treatment is discussed. In situations where clients are not capable of giving consent (because clients are not present or due to client incapacity or medical emergency), we may, using our professional judgment, determine that a disclosure to clients family member or friend is in the clients best interest. In that situation, we will disclose only health information relevant to the person’s involvement in your care.

Uses and Disclosures of PHI That Require Client Written Authorization

Other uses and disclosures of client PHI will be made only with client written authorization. Clients may revoke this authorization at any time, unless the program or its staff has taken an action in reliance on the authorization of the use or disclosure clients permitted. If clients revoke it, we will no longer use or disclose protected health information about clients for the reasons covered by clients written authorization, unless required to do so by law. Clients should understand that we are unable to take back any disclosures we have already made with client authorization and that we are required to retain our records of the treatment and care that we have provided to clients.

Client Rights Regarding Client Protected Health Information

Clients rights with respect to client protected health information are explained below. Any requests with respect to these rights must be in writing and made to the attention of the Privacy Officer. A brief description of how clients may exercise these rights is included:

Clients have the right to inspect and copy client PHI – Clients may inspect and obtain a copy of client PHI that is contained in a designated record set for as long as we maintain the record. A “designated record set” contains medical and billing records and any other records that the program uses for making decisions about clients. Client request must be in writing. We may charge clients a reasonable cost-based fee for the copies. We can deny clients access to client PHI in certain circumstances. In some of those cases, clients will have a right to appeal the denial of access.

Clients may have the right to amend client PHI – Clients may request, in writing, that we amend client PHI that has been included in a designated record set. In certain cases, we may deny clients request for an amendment. If we deny clients request for amendment, clients have the right to file a statement of disagreement with us. We may prepare a rebuttal to clients statement and will provide clients with a copy of it.

Clients have the right to receive an accounting of some types of PHI disclosures. Clients may request an accounting of disclosures for a period of up to six years, excluding disclosures made to clients, made for treatment purposes or made as a result of client authorization. We may charge clients a reasonable fee if clients request more than one accounting in any 12-month period.

Clients have a right to receive a paper copy of this notice. Clients have the right to obtain a copy of this notice from us whether by paper or via email.

Clients have the right to request added restrictions on disclosures and uses of client PHI – Clients have the right to ask us not to use or disclose any part of client PHI for treatment, payment or health care operations or to family members involved in client care. Client request for restrictions must be in writing and we are not required to agree to such restrictions.

Clients have a right to request confidential communications. Clients have the right to request to receive confidential communications from us by alternative means or at an alternative location. We will accommodate reasonable, written requests. We may also condition this accommodation by asking clients for information regarding how payment will be handled or specification of an alternative address or other method of contact. We will not ask clients why clients are making the request.

Clients have a right to receive notification of unauthorized disclosure of client PHI (Breach Notification). We are required to notify clients upon a breach of any unsecured PHI. The notice must be made without unreasonable delay, but no later than 60 days from when we discover the breach.


  • Excellent treatment center. Hathaway put on the road to recovery, I been sober 2 years today! Thank you Dena and staff members!

    Mike M.
  • Hathaway has saved my family. Before we found Hathaway my daughter was suffering with addiction however once we came to this facility the staff took her in and she felt comfortable and by a couple months she was ready to come back home fully recovered. Thank you Hathaway Recovery for saving her and thank you for the wonderful staff.

    Gabby H.
  • First I’ll start by saying that, this facility is absolutely beautiful! A couple years ago my husband Tony attended Hathaway Recovery in Claremont Ca. While Tony was in residential he received every care needed for a successful recovery. Also, he was able to enjoy the home gym at the beautiful Hathaway home, it’s basketball court, pool and etc. which made his stay even more pleasant. I am forever grateful for the man Tony has become ever since his completion. He has two years clean under his belt and many more to come because of the amazing facility. Thanks again Hathaway Recovery and Staff, Keep Continuing Changing Lives, God Bless Diane and Tony

    Diane K.
  • I came to Hathaway Recovery on court orders stemming from charges due to not taking medications for my mental health. I was fearful of what my future held and what that would look like. I have never been to a dual diagnosis treatment program before, and I didn’t know what to expect. I really didn’t think I had a substance abuse problem but after about 3-4 weeks of group therapy and the counselors here at this facility, I finally realized substance abuse influenced me to not be able to take care of my mental health. With the help of Hathaway Recovery’s team, I was able to build a strong foundation for my recovery that is vital to me and my family. The clinical staff, therapist, case managers, and counselors included, were honest, caring, and really helped me gain the knowledge I needed to build this recovery program and lifestyle. I am forever grateful for the treatment at Hathaway Recovery.

    Transition A.
  • My brother has been addicted for years. All our family gave up on him. Recently, he completed an inpatient residential program at Hathaway Recovery. This place is blessed and so helpful. It’s very luxurious, you feel like you are on vacation at a beautiful resort. Hathaway Recovery staff is very helpful, understanding and supportive. They all helped him to recover and to become a human again and enjoy his life. This place also supports family members and teaches them how to deal with aftercare to prevent relapse. Hathaway Recovery is the place for those who are struggling with addiction. Thank you for everything!

    Beauty D.
  • As a Trauma Informed Therapist I was contracted by Dina , the Owner to provide additional Trauma Informed Counseling. She indicated that she was seeking additional clinical services because her client population were enthusiastic about their recovery and she wanted to provide quality care. Working with Hathaway has been magical. This program does not separate addiction and mental health trauma into separate treatments, This program blends together the understanding that addicts have childhood trauma and have habitually used drugs or alcohol to dull their inner pain., Hathaway Recovery provides highly individual services for each client, including bilingual counseling. This is a program that I am proud to be a part of. Susan Pennington, LCSW – Trauma Informed Counseling Services.

    Susan P.
  • Hathaway Recovery Center is the real deal. They helped me find myself when I was completely lost. After I lost the mother of my child due to a tragic accident. The therapists and counselors truly cared. We made a relationship with each other that was unbreakable. The other clients were awesome roommates and true to me. The house managers were great and the living situations were awesome. If I ever even think about slipping up I’ll be returning. Today I have over one year clean.

    Jimmie R.
  • After searching many rehabs and after spending so much money to useless facilities we finally found Hathaway . From the bottom of my heart I would like to thank all the staff and all the residents that made my sons recovery easier from beginning to end.

    Gayane A.
  • Hathaway truly saved my life. I am so grateful to have had an opportunity to go there. I came in at absolute rock bottom, 9 rehabs later and countless sober livings. I can tell you that this treatment center is different then every other one I’ve ever been to.

    Justin J.
  • After running into some trouble with the law, a substance abuse counselor suggested that I check myself into Hathaway Recovery. Hathaway Recovery helped me get my life back together one step at a time. Through discipline, routine, and structure, I can honestly say that this treatment center has helped me tremendously! The staff are very helpful and caring to each person’s needs, and helped me to realize the beauty of living a sober life.

    Josh M.
  • Hathaway Recovery stuff saw potential In me when I couldn’t. They showed me a new way of life, a better life. Coming to Hathaway recovery is the best decision I’ve ever made. I’m beyond grateful for everything the program has done for me!

    Gilberto F.
  • Finally, Hathaway is a Treatment Center that offers a holistic approach to addiction. This center offers a safe place, community and a network to grow with throughout your recovery process. They make you feel that you are NOT alone. The leadership has been in your shoes!!! Hathaway Recovery is more than just a temporary fix, it is a foundation, a movement, a family to be a part of.

    Anthony P.
  • One of the best places I have been too! They really know how to treat you and very professional!

    Ashley A.
  • Hathaway Recovery and their staff have been nothing but supportive and understanding throughout our family member’s journey. I truly appreciate all the staff and their hard work. The communication has been great and has provided us a really positive experience. I would highly recommend this facility to anyone looking for a rehabilitation center for themselves or a loved one. Thank you Hathaway Recovery!

    Lilit H.
  • Hathaway Recovery is a very solid, very friendly place. My boyfriend decided to go here and has spent a significant amount of time at the recovery house. They are very good at bringing clients to meetings and on fun outings occasionally! Hathaway is committed to their clients’ recovery and their sobriety and to helping them in any way possible. They go above and beyond for the clients and I definitely would recommend considering Hathaway for your sobriety/recovery.

  • Hathaway is a warm caring treatment oriented environment to receive help from various addictions and behavioral problematic issues. The location itself is serene and safe.. I enjoyed the both staff/professional’s and patient’s… It has many services available, a very unique place… I recommend anyone to come and receive long-term treatment here at Hathaway…

  • Hathaway Recovery is a very solid, very friendly place. My boyfriend decided to go here and has spent a significant amount of time at the recovery house. They are very good at bringing clients to meetings and on fun outings occasionally! Hathaway is committed to their clients’ recovery and their sobriety and to helping them in any way possible. They go above and beyond for the clients and I definitely would recommend considering Hathaway for your sobriety/recovery.

  • “There was no longer any doubt in my mind that I was in the right place for my drug abuse treatment, “Of all the rehabs I could have chosen, I am glad I picked The Hathaway Recovery Support hope respect and care is what i was offered thanks for everything Hathaway recovery you are the best

  • Hathaway Recovery is an awesome place the whole staff has been so helpful they are very professional and very nice Hathaway recovery is a great place to get your addiction treated my brother is doing very well there and we are so glad they were very understanding and willing to help him.

  • A very welcoming environment and kind hearted staff that really took care of my relative and cleaned him up. Thanks Hathaway recovery.

  • When your loved one is sick and needs help you look for the best and I found the best for my son thank you for everything you did for him.


    Hathaway Recovery is an exclusive addiction rehab treatment center in California offering healing recovery from all substances. We’re proud to provide a great combination for drug, alcohol, psychiatric and psychological recovery treatment backed by experts in the addiction treatment field. Our drug and alcohol rehab is built on the cornerstone of care and compassion and accommodates clients and their families from all backgrounds to educate, inform, and create change around substance use disorder. In a secluded mountain hill luxury resort, our facility offers a therapeutic environment and array of clinical modalities to help individuals and their families. Our staff are also multilingual to address the needs of clients from anywhere in the world.

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